Terms of service

These terms are an agreement between you and Going Omni (“we”, “us”) for your use of Going Omni, the website and app at this address. By creating an account or using Going Omni you agree to them. If you use Going Omni for a business, you agree to them for that business too. Questions go to hello@goingomni.ai.

What Going Omni does

Going Omni helps you plan, write and design short-form social content in your own voice: scripts for reels and short videos, carousels, ads, content ideas and analyses of posts. It uses AI to write, based on the brand details and material you give it. You can also connect your own Instagram, TikTok or YouTube account so the app can show how your posts are performing. Connected accounts are read-only: Going Omni does not post, edit or delete anything on them.

Your account

• You must be 18 or over, and give accurate details when you sign up.
• Keep your sign-in details to yourself. You are responsible for what happens under your account.
• Tell us straight away at hello@goingomni.ai if you think someone else has used it.

Plans, credits and billing

• Paid plans are billed through Stripe at the price shown when you choose the plan. Prices include GST where it applies.
• A plan renews each billing period until you cancel. You can cancel any time from the billing portal, and your plan stays active until the end of the period you have paid for.
• Each plan comes with credits, which the app spends as it works, at the costs it shows before you start. Plan credits reset each billing period and do not roll over.
• Credits spent on finished work are not refunded, because the work has been done. Nothing in these terms limits a refund you are entitled to under the Australian Consumer Law.
• We may change prices or plans. We will tell you before a change affects what you pay, and it applies from your next billing period.

Your content

• What you put into Going Omni, and what it writes for you, is yours. We claim no ownership of it.
• You give us permission to store and process it only as needed to run the app for you, including sending it to the providers named in our privacy policy.
• We do not use your content to train AI models.

AI-written content

Content written by AI can be wrong, incomplete or similar to content written for someone else. Read and check everything before you publish it. You are responsible for what you publish, including any claims it makes about health, fitness, results or money. Going Omni does not give medical, legal, financial or other professional advice.

Using Going Omni fairly

You agree not to use Going Omni to:

• publish content that is unlawful, misleading, defamatory or harmful, or that infringes someone else’s rights;
• copy other people’s content as your own. Keeping a source’s words is only offered for your own content; anyone else’s is rewritten, and you are responsible for having the right to use anything you bring in;
• get into another account or workspace, or test, probe or overload the service;
• copy, resell or reverse-engineer Going Omni, or reach it by automated means other than the app itself.

Connected accounts

• Connecting Instagram, TikTok or YouTube is optional. When you connect one, you let Going Omni read the information listed in our privacy policy from that account, to show it back to you and analyse it when you ask. You can disconnect at any time from the Performance page.
• Your use of those platforms is governed by their own terms: Instagram’s Terms of Use, TikTok’s Terms of Service and the YouTube Terms of Service. Going Omni is not affiliated with or endorsed by Meta, TikTok or Google.
• The numbers shown come from those platforms and are only as accurate and current as they report them.

Changes and availability

We keep improving Going Omni, so features may change, and we may add or remove them. We aim to keep the app available but cannot promise it will always be. If we change these terms in a way that matters, we will tell you by email or in the app before the change takes effect. Using Going Omni after that means you accept the new terms.

Ending your use

You can stop using Going Omni and ask us to delete your account at any time (see our data deletion page). We may suspend or close an account that breaks these terms, and we will tell you why unless the law stops us.

Liability

Some rights under the Australian Consumer Law cannot be excluded, and nothing in these terms excludes them. Beyond those, and to the extent the law allows, Going Omni is provided as it is, we are not liable for indirect or consequential loss (such as lost profits or reach), and our total liability to you is limited to the fees you paid us in the 12 months before the claim, or to supplying the service again.

Law

These terms are governed by the law in force in Australia, and you and we submit to the courts of Australia. Contact us first at hello@goingomni.ai if anything goes wrong; we would rather fix it.