Data deletion

Remove Instagram access

Either of these stops Going Omni reading your Instagram account:

• In Going Omni, open Performance and click Disconnect. Your Instagram access token is deleted immediately.
• In Instagram, go to Settings → Apps and websites and remove Going Omni. We are notified and your access token is deleted immediately.

Delete your Instagram data

In Instagram, go to Settings → Apps and websites, find Going Omni and request that your data be deleted. We are notified automatically and delete your access token and the posts, insights, follower history and outlier reports that came from your Instagram account straight away. You will be given a confirmation code, and can check its status on this page.

You can also email hello@goingomni.ai from the address you sign in with.

TikTok and YouTube

Either of these stops Going Omni reading your TikTok account or YouTube channel:

• In Going Omni, open Performance, pick TikTok or YouTube Shorts and click Disconnect. The tokens are deleted immediately, and TikTok or Google is told to revoke them.
• Remove Going Omni from the apps connected to your TikTok account in TikTok’s settings, or from your Google account’s connections. Going Omni can no longer read anything from then on.

To have the videos, Shorts and follower history already pulled from TikTok or YouTube deleted, email hello@goingomni.ai from the address you sign in with and we will delete them within 30 days.

Your Meta ad account

Either of these stops Going Omni reading your ads:

• In Going Omni, open the Ads library and click Disconnect under Your ads. The access token is deleted immediately, and Meta is told to drop Going Omni’s access.
• In Facebook, go to Settings & privacy → Settings → Business integrations (or Apps and websites) and remove Going Omni. We are notified and the access token is deleted immediately.

To have the ads and numbers already read deleted, remove Going Omni there and choose to send a deletion request. We delete them straight away and give you a confirmation code to check here. You can also email hello@goingomni.ai from the address you sign in with.

Delete your whole account

Email hello@goingomni.ai from the address you sign in with and ask for your account to be deleted. We will confirm by email and complete the deletion within 30 days. That removes everything above plus your brand details, voice samples, uploaded documents, generated and saved content, folders and calendar. Billing records are kept only as long as tax law requires.

For what we collect and why, see our privacy policy.